Frequently Asked Questions

Orders are usually processed within 24–48 business hours after confirmation. Delivery timelines may vary depending on your location, but most orders are delivered within a few business days across serviceable areas in India.

Returns or exchanges are subject to Dermatrix Lab’s return policy and the condition of the item delivered. If you receive a damaged, incorrect, or defective product, please contact customer support as soon as possible so the issue can be reviewed and resolved quickly.

Dermatrix Lab products are formulated for a wide range of skin types, including oily, combination, and acne-prone skin. However, every skin is different, so we recommend checking the ingredient list and doing a patch test before regular use.

Each product page includes key benefits, ingredients, and usage guidance to help you choose the right option for concerns such as acne, excess oil, blemishes, or uneven texture. If you are unsure, start with products designed for your primary skin concern and introduce them gradually into your routine.

Yes, products purchased directly from the Dermatrix Lab website are genuine and carefully packed before dispatch. We recommend ordering only from our official store or trusted sales channels to ensure product authenticity and proper customer support.